Diploma in IT field

Candidates are advised to read all the details carefully before making online application for Capgemini Service Desk Engineer Job Opening at Noida location.

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Overview of Capgemini Careers hiring for Service Desk Engineer:

Qualifications: B.Tech/BCA/Diploma in IT field

Experience: 2+ Years

Job Profile: Service Desk Engineer

Job Location: Noida

Capgemini Service Desk Engineer Hiring:

Job Description

We are looking for self-motivated individual with experience in voice based process providing Help-desk Support (IT)
The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
Preferred qualification is B.Tech/BCA/Diploma in IT field
Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
Should be available to work on Indian Holidays
Should be good in taking initiatives and responsible enough to handle pressure
Must have a good understanding of handling Service desk issues
Should possess excellent verbal & written communication, presentation skills, inter-personal skills
Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
Handling Trouble Tickets in the form of Chat/Service Requests/Emails
Maximize customer satisfaction through effective solutions delivery
To maintain a high degree of customer service for all support queries and adhere to all service management principles

L1 Technical Support
Excellent Communication Skills.

Secondary Skill

International Voice Process

This notification is for the recruitment of Service Desk Engineer from Capgemini. You can apply through the given link for the profile of the Service Desk Engineer.

Apply Link/Registration Link of Capgemini Jobs and Careers at Noida location & for More Details: Click Here

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