DXC Technology Careers Job Notification: Graduates in any stream can apply-Registration Link

Overview of DXC Technology Careers Entry Level hiring for Service Desk Quality Analyst:

Qualifications: Any Graduate

Job Profile: Service Desk Quality Analyst

Experience Required: Entry Level

Job Location: Bangalore

DXC Technology Service Desk Quality Analyst Entry Level Hiring:

Accenture Foreign Language-Non Tech 2020,2021,2022 Fresher Hiring: B.Sc., BCA, BBA, B.A, BCom, B.Voc or BMS or M.A/B.A in Language specialized courses

Job Description:

• Monitor call/chat/Email interactions, documentation, and process compliance of support engineers
• Proficient with all ServiceDesk tools and processes
• Excellent verbal and written communication skills.
• Good initiative, problem-solving, priority setting, and collaboration skills along with basic organizational and analytical skills.
• Experience with monitoring and reacting to system events and end-user / business requests.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.

Responsibilities:

• Conduct Quality evaluations for support staff based on predefined Quality assessment form/template.
• Evaluate different parameters such as Customer Service, Technical and Process compliance.
• Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, Process compliance.
• Provide coaching and feedback on all quality parameters to all level 1 engineers
• Communicate process changes to all employees in the business
• Conduct new hire as well as refresher training for all engineers on the expected quality standards.
• Train/Coach frontline engineers and provide refreshers on specific topics, if and when required
• Build and share monthly Quality reports for Service Desk Performance.
• Adhere to Policies & Procedures (compliance)
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Accomplish other duties as required

Min. Qualification : Graduate in any stream

Certifications Required: ITIL preferred

Job Level : 4.1

Excellent written & spoken communication skills required

This notification is for the recruitment of Service Desk Quality Analyst from DXC Technology. You can apply through the given link for the profile of the Service Desk Quality Analyst.

Apply Link/Registration Link of DXC Technology Jobs & for More Details: Click Here