Cognizant Careers India PROCESS EXECUTIVE - VOICE Apply Online
Process Specialist/Team Lead
Qualification:
Information:
- • Marketline MBA or an equivalent qualification with business knowledge.
- • Medtrack/Citeline Graduate/Post Graduate in Life Sciences/Pharmacy/Medical sciences or equivalent.
Media & Entertainment:
- • Bachelor’s degree or equivalent practical experience preferred.
Responsibility:
Business/Customer:
- • Demonstrate good understanding of business processes.
- • Ensure exposure to business/industry terminology.
- • Develop industry knowledge through exposure to industry trends and developments.
- • Consistently deliver 100% output within the specified time while meeting all the requirements set by the Team Lead.
Information:
- • Write and update detailed research reports (such as on Companies/Deals/News/Drugs/Epidemiology information/Patent information) conforming to project policies and house style guidelines.
- • Research, verify and validate data and information from various sources, including company, regulatory and predefined thirdparty websites, publications and thirdparty databases.
- • Ensure all written content is factually and grammatically correct with emphasis on clarity and detail.
- • Develop familiarity with company and/or drug profile research.
- • Develop understanding of financial statements analysis.
Media & Entertainment:
- • Required to process simple level transactions.
- • Consolidate reports and upload into the client share drive.
- • Highlight any necessary changes or fixes in the process before sending them for approval.
Project/Process:
- • Align individual goals with team objectives.
- • Effectively complete assigned work in line with instructions received from Team Managers, Team Leads or Process Specialists.
- • Strictly adhere to all process guidelines and ensure all agreed standards of quality and accuracy are met at all times.
- • Ensure team policies are followed and met as documented.
- • Demonstrate good understanding of processes by staying updated with process knowledge/changes and referring to knowledge updates/repositories.
- • Develop good knowledge of tools and platforms including authoring tools, webcrawling and/or any other applicable applications.
- • Organize time effectively to deliver assigned tasks as well as track and meet timelines and due dates/deadlines.
- • Adhere to shift timings.
People:
- • Work cohesively with the team and maintain an amicable atmosphere in the team.
• Actively participate and contribute to team initiatives:
regular team meetings, presenting of thoughts and ideas, etc- • Develop good working relations and coordination with all team members.
- • Interact with team members across levels and proactively communicate processrelated issues affecting the team.
- • Report to the manager on performance status and/or any escalations using formal channels of communication.
Must Have Skills
- Customer Service
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
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