Mphasis Careers Freshers hiring as Customer Support Officer: Any Graduate can apply
Job description
Who are we looking for
Graduate freshers with excellent communication skills
Analytical skills
Technical Skills:
Operating the computer- Intermediate
MS Office - Intermediate
Avaya/Phone Operating skills – Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM
Process Skills:
Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests
Behavioral Skills:
Positive energy
Positive attitude
Self learner
Qualification:
Any Graduate, Freshers can apply
PRIMARY COMPETENCY : Outbound PRIMARY SKILL : Customer Support PRIMARY SKILL PERCENTAGE : 100
Cognizant Careers Full-Time Job Opportunity: Any Graduate can apply
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