Capgemini Careers Entry Level Tech Support Analyst Recruitment Drive 2023
Overview of Capgemini Careers India Job Update for Tech Support Analyst:
Job Profile: Tech Support Analyst
Job Location: Noida
Capgemini Tech Support Analyst Noida Job Update:
Job Description
- Handles customer inquiries via phone, email, or chat regarding technical issues.
- Worked as an L2/SME for all the application and operating system-related issues.
- Manage escalated technical issues related to Linux
- Should work closely with end users to ensure 100% technical resolution.
- Design a training plan for all the team members including the new joiners. Train/groom the team.
- Do case audits and provide feedback.
- Discuss/escalate JIRA with the engineering team
Primary Skills
- Ensure the team is up to date with processes, procedures, and technology.
- Work on the root cause of the issue if the issue is occurring repeatedly.
- Strong customer service and support focus with a desire to deliver a high-quality service
Secondary Skills
- Good communication skills (verbal & Written)
- Excellent interpersonal and communication skills
- Flexible in working hours
This notification is for the recruitment of Tech Support Analyst from Capgemini. You can apply through the given link for the profile of the Tech Support Analyst
Bajaj Off Campus Drive 2023 For Insurance Consultant freshers
FOLLOW US IN INSTAGRAM : https://instagram.com/gaya_times?igshid=MzRlODBiNWFlZA==
.png)
No comments:
Post a Comment