Cintra Off Campus Drive 2023 Requirement Freshers |Software Engineer For All Graduates
About Company:
Cintra is an enterprise multi-cloud integrator and managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to private and public cloud platforms. We have a global presence with offices in New York, Dallas, the UK, and India.
We have an immediate need for recent Graduates to join us as Associate IT Service Desk Analysts to be part of our talented Service Desk Team, based out of our Chandigarh, India office. We are looking for strong self-starters, able to demonstrate initiative, autonomy, ability to take ownership and achieve outcome-based goals with minimal supervision.
crucial information:
Here, you will get the required job-related information about the recruitment of Software Engineer Recruitment Drive such as Name of Company, Notification, Selection Process, Interview process, Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job Summary of Cintra Engineer Off-Campus Recruitment Drive-2023:
About the role
What Will You Be Doing?
24×7 Level 1 IT Service Desk support
Managing the central mailbox and addressing the user queries
Track the incidents to conclusion in line with SLAs and quality standards.
Helpdesk (Ticket Logging, dispatching & email support)
Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
Ultimate responsibility for ownership of all customers incidents or logged service requests
Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
Provide Incident, query and service request management and monitoring (incl. escalation)
Report on known outage and service impacts
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Deloitte Careers Junior Quality Analyst Recruitment Drive
What About You?
Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
Good knowledge of ITIL based Incident/Change/Problem management
High level written and verbal communication skills (English)
Ability to troubleshoot issues quickly and find solutions to solving them
Great knowledge of IT processes and willingness to constantly update knowledge
Ability to multi-task, working on more than one issue simultaneously
Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
Strong customer service skills with a passion to exceed customer expectations.
Knowledge of ITIL v3, ideally with an ITIL certification.
Great To Have:
Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
Experience/Knowledge of Oracle and Cloud technologies desired.
Basic excel operations knowledge - ( Vlookup, index match, pivot tables ) is preferred
Qualifications and Certifications:
Education: BE or B.Tech or any other related professional degree preferred.
What Will You Get?
We offer a range of benefits including:
Shift Allowance
Gym Membership
Company Bonus
Mediclaim Policy
Continuous learning opportunities!
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