CyberEye® Research Labs & Security Solutions Pvt. Ltd. Hiring Technical Operations Job Apply Now
Company : CyberEye® Research Labs & Security Solutions Pvt. Ltd.
Job Role : Technical Operations
Experience : 0-3 years
Location : Hyderabad, India
Tracxn Sales Development Representative – Fresher
About Job
Job Description:
As an IoT Technical Support Engineer, you'll work on advanced technologies such as IoT, LoRaWAN and other related technologies. If you are interested in working in a fast-paced environment and have a background in Computer Science or Electronics Engineering, then you'll love this role.
In this role, the learning curve would be exponential. You will gain a deeper knowledge of IoT/LoRaWAN technologies, including hardware, software, and networking concepts. In your role as an IoT Technical Support Engineer, you are responsible for ensuring that customers get the most value from their IoT solutions. With an expert team, you will assist international clients with product usage, application development, and troubleshooting of large-scale IoT deployments and ensure high availability of AWS-hosted IoT services. Throughout, you will gain a deeper understanding of end-to-end IoT/LoRaWAN technologies, including software, networking & communication concepts.
There are no distinct borders between the areas, so you need to be flexible and master more than one. Maintaining your competency and skills is expected of you. All the necessary training and support will be provided to you so that you can succeed. By participating actively, you will be able to make a meaningful contribution to our organization.
What will you be doing?
- Work with LoRaWAN technology, The Things Stack
- Providing assistance with large-scale IoT deployments, application development, and troubleshooting to international clients
- Perform Root cause analysis, identify potential issues, and coordinate with the engineering team to resolve them
- Ensure high availability of IoT services hosted on AWS infrastructure as a first responder on a rotational basis
- Curate product feedback to improve the product experience
- Collaborate with cross-functional teams (engineering and business teams) to ensure customer needs are being met.
- Meet monthly goals of CSAT and Productivity KPIs.
What are we looking for?
- Excellent problem-solving skills with the ability to analyze complex technical issues
- Strong communication skills with the ability to communicate technical information to both technical and non-technical stakeholders.
- Curiosity to learn new and advanced technologies - IoT/LPWAN
- Proactive nature and ability to work effectively in a deadline-driven environment
- Manage customers’ expectations and experience in a way that results in high customer satisfaction
- Have a good eye for accuracy and attention to detail
- Active team player and self-starter who can quickly adjust priorities and possess a positive attitude towards work ethics
- Always looking to refine your methods by collaborating with your manager and peers
Good to have skills:
- Previous experience in IoT, LoRaWAN Technology or The Things Stack would be a plus
- Any related certifications such as The Things Certification or LoRaWAN Academy would be a plus
- Any AWS Cloud certification would be a plus
Languages Known:
- Working Proficiency in English - ability to communicate clearly in English both orally and in writing is required
Working Days:
- 6 - Day Week
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