IBM Hiring Remote Technical Support 1 Year Experienced Candidates Can Apply
Organization: IBM
Job Profile: Remote Technical Support
Job Location: Gurgaon, IN
Qualifications: Any Degree
Your Role and Responsibilities
Candidate need to handle frontline Voice calls of IBM’s high value business customers using an IBM internal tool.
Role and Responsibilities: –
- The job will require candidates to handle inbound calls & Emails for issues reported for such offerings and provide L0 support to them.
- This position is primarily to provide service to the IBM customers through call/chat support. The core job is to create PMRs/Tickets/Cases in the tool and send it to the technical team to resolve it further. Also, to send alert messages to the technicians to provide services to the customers in the stipulated time frame (Service Level Agreement).
- Achieve targets on KPIs such as Customer Satisfaction Scores (NPS), No Escalations, AHT etc. The profile might also require handling escalations at points and also act as Shift in charge during weekends in absence of designated supervisors. The role also includes responsibilities of managing support mailbox to ensure that all customer Emails are responded appropriately in defined TAT.
Oracle Hiring Senior Consultant In BENGALURU Location Experience Candidates Can Apply
Required Technical and Professional Expertise
- Minimum Contact Center Experience: 1- 2 Years, V&L Skills: Strong, should be a team player, should be comfortable working in shifts, should be able to handle pressure situations and willingness to learn.
- At least 12 to 24 months of professional experience in service industry with ability to handle the customers across the globe.
- Good communication skills including written communication.
- Handling pressure situations
- Good learner to come up the learning curve to perform on various KPI’s such as Average Handling Time , Hold Time, Resolution etc.
Preferred Technical and Professional Expertise
- Good communication skills (Verbal and Written)
- Good typing skills
- Good Listening/Comprehension capabilities
- Troubleshooting skills with critical thinking ability and Multitasking
- Ability to analyze complex scenarios and take appropriate actions basis findings
- Be self driven and self motivated to achieve high results
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