Description
At CryptoTaxCalculator, we're building the platform to make understanding your tax obligations simple and straightforward. Our tools help identify, track and organize all your crypto activity across hundreds of exchanges and blockchains with ease and accuracy. Our reporting saves you time and makes your transaction history transparent and simple to understand. We're helping investors, traders and accountants by providing clear and secure records of your crypto activity so you can relax at tax time.
- We offer top-of-market compensation and real work-life balance
- 100% remote-friendly environment
- flexible work hours
- minimal meetings and a wide variety of work
Job Description
Your aim will be to unlock the power and value of CryptoTaxCalculator for key accountancy firms and other high-value clients. As our first CSM, you will work to build, iterate and execute our customer success strategy. You will manage a portfolio of existing customers, and work to onboard new customers over the entire planet.The three main measures of success will be focused on key client retention, new product adoption, and customer relationship growth. Fostering effortless customer experiences is key to the role – to create an excellent customer experience, and ensure all CryptoTaxCalculator customers are maximising value from our product. As a commercial partner in the B2B space, you will be the voice of our customers and improve their overall CryptoTaxCalculator experience.
Main Duties and Responsibilities:- Quickly build strong partnerships with key customers by understanding their needs and providing world-class workshopping or up-skilling experiences to drive their success.
- Assist customers by answering questions, connecting them to resources, and working across our internal teams to unlock the value of CryptoTaxCalculator for their business.
- Take ownership of existing customer relationships and any challenges raised by customers; proactively reach out to customers and find solutions that will assist them; proactively anticipate and resolve challenges.
- Assist the Head of Sales as needed with implementations and training for our newest customers, including demos and onboarding videos.
- Identify retention risks and growth opportunities and work to ensure customers are getting the most out of CryptoTaxCalculator.
- Be a strategic adviser and consultant by advising clients on best practices within the product, and providing suggestions to unlock the value and full potential of CryptoTaxCalculator.
- Maintain accurate data around retention, opportunities, and customer activities.
Experience:- SaaS or technology industry CSM experience
- Implementation or improvement of systems/procedures
- Successfully managed a portfolio of accounts and high revenue targets
Key Skills:- Self-starter - and agile doer who will roll up their sleeves
- Skilled communicator (written and oral, able to set expectations)
- Exceptional customer relationship skills
- Collaboration, compassion, and emotional intelligence
- Proactive problem solver
STILL LOOKING FOR A JOB JUST UPLOAD YOUR RESUME AND GET HIRE
400+ Hr email IDsclick to register and we wil send it in your given mail address CLICK HERE
Check out my podcast, Gayathri Ramachandran , on Spotify for Podcasters: LISTEN HERE
CLICK TO JOIN IN OUR TELEGRAM CHANNEL / DM US FOR FREELANCING SERVICE
Are you looking for a products online at lower cost with cash on delivery option and with discounts too Don't worry we has started a another page for products CLICK HERE Join in our another channel too
Want To Find a job in IT sector With Perfect Skills In short Period of time Then You Are In Right Place 30+ Online and offline courses With Low cost
- Quickly build strong partnerships with key customers by understanding their needs and providing world-class workshopping or up-skilling experiences to drive their success.
- Assist customers by answering questions, connecting them to resources, and working across our internal teams to unlock the value of CryptoTaxCalculator for their business.
- Take ownership of existing customer relationships and any challenges raised by customers; proactively reach out to customers and find solutions that will assist them; proactively anticipate and resolve challenges.
- Assist the Head of Sales as needed with implementations and training for our newest customers, including demos and onboarding videos.
- Identify retention risks and growth opportunities and work to ensure customers are getting the most out of CryptoTaxCalculator.
- Be a strategic adviser and consultant by advising clients on best practices within the product, and providing suggestions to unlock the value and full potential of CryptoTaxCalculator.
- Maintain accurate data around retention, opportunities, and customer activities.
- SaaS or technology industry CSM experience
- Implementation or improvement of systems/procedures
- Successfully managed a portfolio of accounts and high revenue targets
- Self-starter - and agile doer who will roll up their sleeves
- Skilled communicator (written and oral, able to set expectations)
- Exceptional customer relationship skills
- Collaboration, compassion, and emotional intelligence
- Proactive problem solver
STILL LOOKING FOR A JOB JUST UPLOAD YOUR RESUME AND GET HIRE
400+ Hr email IDsclick to register and we wil send it in your given mail address CLICK HERE
Check out my podcast, Gayathri Ramachandran , on Spotify for Podcasters: LISTEN HERE
CLICK TO JOIN IN OUR TELEGRAM CHANNEL / DM US FOR FREELANCING SERVICE
Are you looking for a products online at lower cost with cash on delivery option and with discounts too Don't worry we has started a another page for products CLICK HERE Join in our another channel too
Want To Find a job in IT sector With Perfect Skills In short Period of time Then You Are In Right Place 30+ Online and offline courses With Low cost
Skills & Experience
Job roles: Customer Operations Experience level: Senior, Lead Core skills we consider: SaaS, Account Management, Communications strategy, Client relations Other skills we consider: Partnership management, Customer support, Growth marketing, Customer service, Communications strategy
CLICK HERE TO APPLY CryptoTax Calculator Hiring Customer Success Manager Remote Work Europe, United Kingdom Citizens Can Apply
| Job roles: | Customer Operations |
| Experience level: | Senior, Lead |
| Core skills we consider: | SaaS, Account Management, Communications strategy, Client relations |
| Other skills we consider: | Partnership management, Customer support, Growth marketing, Customer service, Communications strategy |
.png)
No comments:
Post a Comment