Designation: Senior Manager
Qualification: Bachelor’s degree
Location: noida
Hiring DevOps Engineer Onsite Mumbai, Maharashtra Location Experience Candidates Can Apply
Details
Genpact is hiring for the position of Senior Manager - Training!
Responsibilities of the Candidate:
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Deploy a wide variety of training methods using different technologies available within and/or outside the organization
- Conduct effective induction and orientation sessions
- Monitor and evaluate the training program’s effectiveness, and success, and report on them
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor training programs, as necessary
- Maintain a keen understanding of training trends, developments, and best practices
- Drive specific Knowledge management practices of new hire training certification, Change management, ongoing performance improvement, cross-training
- Conduct Training Needs Analysis and Root cause analysis in collaboration with businesses, SMEs, stakeholders to identify business training needs and gaps
- Develop and implement comprehensive training programs or strategies aligned to organizational goals, and strategic objectives
- Design instructional materials where required. Leverage learning methodologies to build an effective program
- Drive Continuous improvement in training practices leveraging technology or new-age methodologies and improve effectiveness or reduce people's dependency
- Foster a culture of continuous learning and compliance, promoting professional development opportunities for the training team and banking professionals.
Requirements:
- Bachelor's degree in a relevant field (e.g., Business, Training, Fraud Management) or equivalent experience. Advanced degree preferred
- Extensive experience in fraud prevention, chargeback management, and training management/delivery, with a demonstrated track record in complex and high-end environments
- Proven leadership experience, preferably in managing a team of Training Managers and Trainers
- Strong understanding of voice and non-voice environments and the ability to manage training operations in both contexts
- Experience handling training across multiple geographies and managing diverse teams
- Proven work experience as a Senior Training Manager
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