Salesforce Is Hiring Community Group Help Coordinator Bachelor’s degree, Candidates Can Apply
Designation: Community Group Help Coordinator
Qualification: Bachelor’s degree
Location : Hyderabad
Details
Salesforce is hiring for the role of Assistant Manager - Corporate Development!
Lenovo Hiring Team Lead - IT Asset Mgmt bachelor's degree in IT Candidates Can Apply
Responsibilities of the Candidate:
- Respond to and troubleshoot customer support inquiries related to the Trailblazer Community including online community and programs (CGLs & MVPs)
- Work closely with various stakeholders both internal and external to support and resolve issues faced by customers
- Maintain high performance as measured by SLA attainment, CSAT surveys and case metrics
- Support the Trailblazer Community team as needed for program development and additional projects
- Create and run reports to track the status of support provided to customers of the Trailblazer Community Program and report results to stakeholders
- Assist with overall Community Group Help program communication, using various direct and social media channels
- Troubleshooting and deactivating spam in the online community
- Execute the technical onboarding/offboarding of Community Group Leaders
- Cross-training on Credential Help to be able to assist Trailblazers as needed for consistently high performance and overall team case metrics.
Requirements:
- Bachelor’s degree, or equivalent experience
- 2+ years of experience coordinating projects and/or resources in a corporate environment
- Highly organized with excellent attention to detail
- Excellent written and verbal communication skills
- Ability to prioritize and balance multiple tasks and ongoing projects; ability to estimate the time required to complete projects and meet deadlines; ability to report on progress against tasks and projects
- Proven ability to meet project timelines with quality results
- Proven ability to understand complex processes and problem-solve
- Ability to learn new tools and processes quickly and apply skills to projects
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