Concentrix is hiring for the role of Operations Manager I Any Degree Freshers Can Apply
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Company : Concentrix
Job Category : Operations Manager I
Location : Chennai Kolkata
Experience : 0 Year
Responsibilities of the Candidate:
- Manage a delivery group of Team leaders & executives supporting a client / group of clients in Voice/Non-Voice operations
- Be the Compliance and Integrity role model for the team
- Be a strong advocate and brand ambassador of CNX & it’s policies
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Establish & Manage Relationships / Engagement with the Clients
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial goals
- Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports)
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Manage a delivery group of Team leaders & executives supporting a client / group of clients in Voice/Non-Voice operations
- Be the Compliance and Integrity role model for the team
- Be a strong advocate and brand ambassador of CNX & it’s policies
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Establish & Manage Relationships / Engagement with the Clients
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial goals
- Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports)
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Requirements:
- Graduate in any discipline
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