Finderbro is hiring for the role of BPO Executive Freshers / Experience Both Can Apply
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Company : Finderbro
Job Category : BPO Executive
Location : Jaipur
Experience : 0-3 Years
Responsibilities of the Candidate:
- Handle customer inquiries and provide appropriate solutions
- Resolve customer complaints and issues in a timely manner
- Maintain customer satisfaction by building rapport and addressing customer concerns
- Assist customers in navigating our products and services
- Update customer information in the database
- Collaborate with other departments to ensure a seamless customer experience
- Follow communication procedures, guidelines, and policies
- Meet or exceed customer service expectations and targets
- Provide feedback and suggestions for process improvements
Requirements:
- Excellent communication skills, both verbal and written
- Customer-focused mindset with the ability to empathize and understand customer needs
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Proficient in using customer service software and tools
- Positive attitude and willingness to learn
- Ability to work independently and as part of a team
- Previous customer service experience is a plus
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CLICK HERE TO APPLY Finderbro is hiring for the role of BPO Executive Freshers / Experience Both Can Apply
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