Amazon is hiring for the role of WFM Program Manager 2+ years of program or project management experience Bangalore Location Apply Now

 Amazon is hiring for the role of WFM Program Manager 2+ years of program or project management experience Bangalore Location Apply Now 





Company :  Amazon 

Job Category : WFM Program Manager

Location :   Bangalore 

Experience : 2+ years 



Responsibilities of the Candidate:

  • Defining In-Scope and Out-Scope projects, managing various tools or technology launches, and supporting configuration for the product team.
  • Working with cross-disciplinary and cross-functional teams like Operations, Training, TASA, Data Engineering, SRCM and Tech Teams.
  • Becoming the "subject matter expert" on the projects they are leading advising their peers, managers, and SMT.
  • Collaborating with the Engineering and Ops Analytics team and driving automation solutions for queue monitoring, alert mechanisms, report-out communication, and driving operational responses to threshold breaches.
  • Creating standardization and guidelines/playbooks for assessing multiple variables in making trade-off decisions to make the decision-making more efficient and accurate.
  • Monitoring the overall program’s progress, the execution, and ensuring the delivery is to an appropriate level of quality, ensuring the overall integrity of the program. At the same time anticipate risks, resolve issues, and initiate corrective action as appropriate.
  • Collaborating with Capacity Planning and Forecasting to determine location requirements by analyzing forecasting planning factors, including service levels, contact volume, contact patterns, staffing capacity, staffing, staff productivity, workforce management systems, workflow, etc.
  • Working with the wider Workforce Management Team to define, prioritize, and plan the projects that need to be implemented to execute. Guide by investigating trends, hypotheses, and gaps using data and other forensic evidence and build a transformation plan in an agile fashion.

Requirements:

  • 2+ years of program or project management experience
  • Experience with Excel




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