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Company : NoBroker Hood
Job Category : Relationship Manager
Location : Bangalore
PhonePe Hiring Software Engineer Bengaluru Location Salary: 14 LPA - 20 LPA Apply Now
NoBroker Hood is hiring for the role of Relationship Manager!
About:
About the company NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 85 lakh customers, it has grown 10X in last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.
About Training- Training will be provided for initial few days for an employee to understand end to end process.
Responsibilities of the Candidate:
- Act as relationship manager for the Paid customers of NoBroker.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and assess customers’ needs.
- Service customers in finding the right tenant/house as per the requirement of the customer.
- Dial outbound and attend inbound calls of customers and leads.
- Use internal tools and methods to provide the best possible service to the customer.
- Negotiate with leads on behalf of customers.
- Keep the customer up-to-date on the progress of his account.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to provide excellent customer service
Requirements:
- Education- Any Undergraduate (BBA, B.Tech, B,A) etc.
- Excellent verbal and written communication.
- Good Interpersonal skills, numerical and analytical ability.
- Decision making skills.
- Language required:
- English & Hindi (mandatory), Kannada/Tamil/Marathi/Telugu (optional).
- Proficient in MS Office (Excel, Word).
- Should be flexible for the day shift- (9 hours of login between 8 AM - 10 PM).
- Comfortable with working 6 days a week and the week off will be on weekdays.
Perks:
- Employee Value Proposition: Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
- Employees get free lunch and snacks.
- Monthly reward and recognition to outstanding performers.
- Employees get a promotion every 6 months based on performance.
- Outstanding performers can qualify for promotion every quarter.
- So an employee can get promoted up to 4 times in a year.
- Every promotion results in a change of designation and an increase in salary.
- Accelerated career growth of employees and one can become UH in another 3 months time) Regular team parties and Annual Day outings for all employees.
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