Unstop Hiring Associate Web Operations (Hybrid Mode) Delhi Location Freshers / Experience Candidates Both Can Apply

 Unstop Hiring Associate Web Operations (Hybrid Mode) Delhi Location Freshers / Experience Candidates Both Can Apply 




Company :  Unstop 

Job Category :  Associate Web Operations (Hybrid Mode)

Location  :  Delhi

Experience :-0-1years


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Details

Unstop is looking for an Associate - Web Operations who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests. 

Responsibilities of the Candidate:

  • Assist with challenging user requests or issue escalations as needed
  • Be the primary point of contact and build long-term relationships with user
  • Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
  • Coordinate and cooperate with different departments to improve business operations
  • Communicate with the team to develop strategic operations goals
  • Make recommendations for business performance improvement
  • Monitor website performance and recommend ways to improve the user journey on the website
  • Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
  • Receive and respond to approval and notifications
  • Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time
  • Update user through email, phone and online presentations

Requirement:

Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level


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