Flipkart is hiring for the role of Product Designer 2 A Bachelor's or Master's degree in Design, Engineering, HCI, Cognitive Psychology, English 1 Year Experience Candidates Can Apply

 Flipkart is hiring for the role of Product Designer 2 A Bachelor's or Master's degree in Design, Engineering, HCI, Cognitive Psychology, English 1 Year Experience Candidates Can Apply 


Company : Flipkart 

Job Category :  Product Designer 2  

Location  : Bangalore 

Experience : 1-3  years


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Responsibilities of the Candidate:

  • Grasping the post-purchase domain and key priorities of the chatbot, visualizing the conversation logically in a structured flow diagram.
  • Transforming the flow diagram into a conversational workflow within a conversational AI tool.
  • Developing and communicating comprehensive design specifications, including complex dialog flows with high priority and visibility.
  • Understanding user behavior and technology components, such as natural language and Large Language Models (LLMs), to create natural, efficient, and reliable machine-to-human conversations.
  • Engaging in user research and integrating insights to refine the design.
  • Collaborating with UX/UI designers to ensure that conversational designs align with the overall user experience and visual design principles.
  • Analyzing conversational data and user feedback to identify areas for improvement and optimization.
  • Writing conversational scripts that are creative and user-centric
  • Implementing adjustments to conversational flows and scripts based on data-driven insights.
  • Collaborating effectively with cross-functional teams, including product managers, engineers, data scientists, and fellow designer

Requirements:

  • A Bachelor's or Master's degree in Design, Engineering, HCI, Cognitive Psychology, English, or a related field.
  • Proficiency in English, and conversational Hindi would be ideal.
  • A proven track record in designing and optimizing conversational experiences.
  • Understanding of the scope and limitations of Large Language Models (LLMs) like ChatGPT  in designing conversations
  • Deep knowledge of UX design, user research, and service design
  • Familiarity with chatbots, voice-enabled devices, or other conversational channels
  • Knowledge of Design tools such as Voiceflow and Dialogflo


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