Company : Flipkart
Job Category : Product Designer 2
Responsibilities of the Candidate:
- Grasping the post-purchase domain and key priorities of the chatbot, visualizing the conversation logically in a structured flow diagram.
- Transforming the flow diagram into a conversational workflow within a conversational AI tool.
- Developing and communicating comprehensive design specifications, including complex dialog flows with high priority and visibility.
- Understanding user behavior and technology components, such as natural language and Large Language Models (LLMs), to create natural, efficient, and reliable machine-to-human conversations.
- Engaging in user research and integrating insights to refine the design.
- Collaborating with UX/UI designers to ensure that conversational designs align with the overall user experience and visual design principles.
- Analyzing conversational data and user feedback to identify areas for improvement and optimization.
- Writing conversational scripts that are creative and user-centric
- Implementing adjustments to conversational flows and scripts based on data-driven insights.
- Collaborating effectively with cross-functional teams, including product managers, engineers, data scientists, and fellow designer
Requirements:
- A Bachelor's or Master's degree in Design, Engineering, HCI, Cognitive Psychology, English, or a related field.
- Proficiency in English, and conversational Hindi would be ideal.
- A proven track record in designing and optimizing conversational experiences.
- Understanding of the scope and limitations of Large Language Models (LLMs) like ChatGPT in designing conversations
- Deep knowledge of UX design, user research, and service design
- Familiarity with chatbots, voice-enabled devices, or other conversational channels
- Knowledge of Design tools such as Voiceflow and Dialogflo
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