.png)
Company : Genpact
Job Category : Business Analyst (Installation Engineer)
Location : Gurgaon
Responsibilities of the Candidate
Networking Experience (Routing/VPN connectivity/Tunneling/Firewall).
Checking the Pre-requests for site Readiness before FSE reaches the site.
Guiding FSE on pre-installation, and EHL Hardware installation procedure.
Supporting for installing & configuring the server.
Supporting for installing & configuring the 2P/3P applications based on the subscription package of the customer.
Ensuring server is connected to back office via Insite-RSVP or on the open internet and providing connectivity troubleshooting remote support if required.
Supporting technical escalations across all regions for the EHL server, diagnosing hardware/software issues, network issues, Kubernetes pod level issues, etc. and escalating to the next level of support post-preliminary assessment.
Updating & maintaining the day-to-day installation activities & development in the installation tracker.
Monitoring Planned Maintenance schedules and EHL certificate expiration.
Requirements:
Checking the Pre-requests for site Readiness before FSE reaches the site.
Guiding FSE on pre-installation, and EHL Hardware installation procedure.
Supporting for installing & configuring the server.
Supporting for installing & configuring the 2P/3P applications based on the subscription package of the customer.
Ensuring server is connected to back office via Insite-RSVP or on the open internet and providing connectivity troubleshooting remote support if required.
Supporting technical escalations across all regions for the EHL server, diagnosing hardware/software issues, network issues, Kubernetes pod level issues, etc. and escalating to the next level of support post-preliminary assessment.
Updating & maintaining the day-to-day installation activities & development in the installation tracker.
Monitoring Planned Maintenance schedules and EHL certificate expiration.
Requirements:
B.Tech/B. E in Computer Science/Information Technology/Electronics and Telecommunication or Mechanical
BCA/MCA, B. sc/M.sc IT (Information Technology)
Linux Basics (Users, file navigation, vi editor, mounting iso, etc.)
Kubernetes knowledge
Excellent communication in English, in both written and oral forms
Experience working with diverse stakeholders in a multi-vendor environment (Beneficial).
Basic knowledge of Excel and Word (Preferred intermediate)
Good understanding of networks and generic terminologies.
Experience in a Technical Support process (Enterprise or consumer)
Experience with troubleshooting and diagnosing problems in a remote infrastructure support environment
Knowledge of Networking concepts
Excellent communication skills in English and ability to work with calmness under stress
Ability to coordinate with different stakeholders efficiently
Preferred:Extensive knowledge of Networking Solutions Datacenter and Edge
Ability to effectively communicate technical issues, prioritize them and enjoy working with customers
Strong customer orientation, excellent phone etiquette and work ethic
BCA/MCA, B. sc/M.sc IT (Information Technology)
Linux Basics (Users, file navigation, vi editor, mounting iso, etc.)
Kubernetes knowledge
Excellent communication in English, in both written and oral forms
Experience working with diverse stakeholders in a multi-vendor environment (Beneficial).
Basic knowledge of Excel and Word (Preferred intermediate)
Good understanding of networks and generic terminologies.
Experience in a Technical Support process (Enterprise or consumer)
Experience with troubleshooting and diagnosing problems in a remote infrastructure support environment
Knowledge of Networking concepts
Excellent communication skills in English and ability to work with calmness under stress
Ability to coordinate with different stakeholders efficiently
Preferred:Extensive knowledge of Networking Solutions Datacenter and Edge
Ability to effectively communicate technical issues, prioritize them and enjoy working with customers
Strong customer orientation, excellent phone etiquette and work ethic
This Is Gayathri Ramachandran Admin Of Gayatimes. It is a free job portal website platform for Job Seekers.
JOIN IN OUR TELEGRAM CHANNEL TO APPLY JOB & TO GET REGULAR JOB UPDATE
CLICK HERE TO SEE REMOTE JOBS
Check out my podcast, Gayathri Ramachandran , on Spotify for Podcasters: LISTEN HERE
FOLLOW US IN INSTAGRAM
JOIN IN OUR TELEGRAM CHANNEL TO APPLY JOB & TO GET REGULAR JOB UPDATE
CLICK HERE TO SEE REMOTE JOBS
Check out my podcast, Gayathri Ramachandran , on Spotify for Podcasters: LISTEN HERE
FOLLOW US IN INSTAGRAM
CLICK HERE TO APPLY Genpact is hiring for the role of Business Analyst (Installation Engineer) B.Tech/B. E in Computer Science/Information Technology/Electronics and Telecommunication or Mechanical , BCA/MCA, B. sc/M.sc IT degree Candidates Can Apply
.png)
No comments:
Post a Comment