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Company : NTT Data
Job Category : IT Technical Support Engineer
Location : Mumbai
Testbook is hiring for the role of Program Associate Bachelor’s or Master’s degree in Commerce (B.Com, M.Com), Business Administration (BBA, MBA) Freshers Can ApplyResponsibilities of the Candidate:
Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
Proactively identify problems, events, incidents, and errors prior to or when they occur.
Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
Report and escalate complex issues to 3rd party vendors.
Provide continuous feedback to clients, and affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
Update incidents, requests, problems, and/or events with progress and resolution details.
Requirements
Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
Proactively identify problems, events, incidents, and errors prior to or when they occur.
Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
Report and escalate complex issues to 3rd party vendors.
Provide continuous feedback to clients, and affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
Update incidents, requests, problems, and/or events with progress and resolution details.
Requirements
Ability to communicate well and to capture all pertinent details when required will contribute to their success
Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to work well in a pressurized environment
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Bachelor’s degree or relevant qualification in IT/Computing, or equivalent
Relevant IT certifications, e.g. ITIL, Microsoft 365, etc
Seasoned experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization
Seasoned experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business
Technical experience with a variety of technologies, e.g., Secure Print, MS Azure, Meeting Room Technologies, Microsoft 365, etc
Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to work well in a pressurized environment
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Bachelor’s degree or relevant qualification in IT/Computing, or equivalent
Relevant IT certifications, e.g. ITIL, Microsoft 365, etc
Seasoned experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization
Seasoned experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business
Technical experience with a variety of technologies, e.g., Secure Print, MS Azure, Meeting Room Technologies, Microsoft 365, etc
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JOIN IN OUR TELEGRAM CHANNEL TO APPLY JOB & TO GET REGULAR JOB UPDATE
CLICK HERE TO SEE REMOTE JOBS
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FOLLOW US IN INSTAGRAM
CLICK HERE TO APPLY NTT Data is hiring for the role of IT Technical Support Engineer Mumbai Location Experienced Candidates Can Apply
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