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Company : PhonePe
Job Category :- Data Analyst
Job Summary:
Operations Analyst – Insurance
Position Overview:
We are seeking a detail-oriented and analytically skilled Operations Analyst to join our dynamic team in our innovative insurance tech company. The Operations Analyst will play a pivotal role in optimizing our operational processes, enhancing efficiency, and contributing to the overall success of the company. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Wipro Hiring Data Analyst Salary : 5 LPA - 6 LPA Freshers / Experienced Candidates Can Apply
Role
Opportunity to work on insurance related initiatives with key stakeholders of the Insurance industry in the country
Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily
Operate independently and able to influence decisions
Monitor business application dashboards/Reports, detect anomalies, devise & execute solutions
Work closely with all Insurers, understand their processes, identify internal as well as external challenges and issues.
Analyze and provide insights on issue fixes to reduce business loss
Proactive, Strong follow ups, identifying issues and solutions, ability to influence decisions are some of the critical traits required for this role
Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.
Coordination with external partners and vendors to ensure a smooth flow of business
Responsible for defining, developing and communicating key metrics and business trends to partner and management teams.
Creation and maintenance of documentation related to processes, issues, and solutions.
Grasping the underlying processes and data flows and should be able to analyze and work on the errors
Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team.
Involvement in automating the processes and MIS
Work with data to help grow the business through interventions on product and technology
Responsibilities:
Data Analysis: Conduct in-depth analysis of operational data to identify trends, patterns, and areas for improvement. Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making. E.g., Creation of monthly / weekly reports to drive business decisions
Process Optimization: Collaborate with various teams to evaluate current operational processes, identify bottlenecks, and propose and implement process improvements to enhance productivity, reduce errors, and streamline workflows.
Performance Metrics: Develop and maintain key performance indicators (KPIs) to monitor operational performance. Regularly report on KPIs and provide insights to management to drive data-driven decision-making.
Risk Management: Assist in identifying potential operational risks and gaps in processes. Work closely with risk management teams to implement solutions that ensure compliance and mitigate risks effectively.
Cross-Functional Collaboration: Collaborate with teams such as underwriting, claims, customer service, and technology to gather insights, share best practices, and implement initiatives that optimize operations across the organization.
Systems and Tools: Utilize various software tools and systems to extract, analyze, and visualize data, automating reporting processes wherever possible to improve efficiency.
Documentation: Maintain accurate and up-to-date documentation of operational processes, guidelines, and procedures. Ensure that documentation is easily accessible to all relevant stakeholders.
Project Management: Lead or participate in projects aimed at enhancing operational efficiency, which may involve coordination with different teams and stakeholders.
Ideal Candidate should have:
Have work experience in Operations in a dynamic and fast paced environment
Strong analytical skills with the ability to interpret complex data and draw actionable insights.
Excellent communication skills to convey insights and recommendations to both technical and non-technical stakeholders.
Detail-oriented mindset with the ability to work independently and collaboratively within a team.
Be skilled in building and managing business alliances
Strong problem-solving skills and a proactive attitude toward identifying and addressing operational challenges.
Thrive in a competitive and a result-oriented work environment
Knowledge of insurtech trends and emerging technologies is a plus.
Qualifications:
Bachelor's degree in Business, Finance, Operations Management, or a related field. Master's degree is a plus.
Proven experience (3+ years) in an operations analysis or similar role within the insurance or financial services industry
If you are a motivated and analytical professional looking to make a meaningful impact in the insurtech space, we encourage you to apply and become part of our dedicated team. Please submit your resume and a cover letter detailing your relevant experience and how you can contribute to our company's success.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
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CLICK HERE TO APPLY PhonePe Hiring Data Analyst Salary : 15 LPA - 19 LPA Bengaluru Location Experienced Candidates Can Apply
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