Concentrix is hiring for the role of Non-Voice Customer Support Specialist Freshers Can Apply
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Company : Concentrix
Job Category :- Non-Voice Customer Support Specialist
Location : Delhi
Experience : 0 Years
Concentrix is hiring for the role of Non-Voice Customer Support Specialist!
Responsibilities:
Provide exceptional customer service through various non-voice channels, including email, chat, and social media.
Respond to customer inquiries promptly and accurately, ensuring their satisfaction and resolving their issues effectively.
Maintain a positive and professional demeanor while interacting with customers, fostering a positive brand image.
Adhere to established policies and procedures, ensuring compliance with company standards and regulations.
Collaborate with team members to achieve common goals and provide support when needed.
Stay informed about product and service updates, maintaining a comprehensive understanding of customer needs.
Continuously strive to improve communication and problem-solving skills, enhancing the overall customer experience.
Requirements:Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.
Strong problem-solving abilities, demonstrating a proactive approach to resolving customer issues.
Ability to work independently and as part of a team, contributing effectively to a collaborative environment.
Proficiency in computer skills, including familiarity with various software applications and operating systems.
High school diploma or equivalent qualification, with a minimum of 1 year of customer service experience preferred.
Strong attention to detail and accuracy, ensuring the quality of customer interactions and documentation.
Adaptability and willingness to learn, embracing new technologies and processes readily.
Good typing speed
Benefits:
Respond to customer inquiries promptly and accurately, ensuring their satisfaction and resolving their issues effectively.
Maintain a positive and professional demeanor while interacting with customers, fostering a positive brand image.
Adhere to established policies and procedures, ensuring compliance with company standards and regulations.
Collaborate with team members to achieve common goals and provide support when needed.
Stay informed about product and service updates, maintaining a comprehensive understanding of customer needs.
Continuously strive to improve communication and problem-solving skills, enhancing the overall customer experience.
Requirements:Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.
Strong problem-solving abilities, demonstrating a proactive approach to resolving customer issues.
Ability to work independently and as part of a team, contributing effectively to a collaborative environment.
Proficiency in computer skills, including familiarity with various software applications and operating systems.
High school diploma or equivalent qualification, with a minimum of 1 year of customer service experience preferred.
Strong attention to detail and accuracy, ensuring the quality of customer interactions and documentation.
Adaptability and willingness to learn, embracing new technologies and processes readily.
Good typing speed
Benefits:
Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plan.
Opportunities for career growth and development, with access to training programs and mentorship opportunities.
Positive and supportive work environment, fostering a sense of community and collaboration among team members.
Transportation assistance provided, ensuring convenient access to the workplace
Opportunities for career growth and development, with access to training programs and mentorship opportunities.
Positive and supportive work environment, fostering a sense of community and collaboration among team members.
Transportation assistance provided, ensuring convenient access to the workplace
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CLICK HERE TO APPLY Concentrix is hiring for the role of Non-Voice Customer Support Specialist Freshers Can Apply
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