TCS Direct Interviews – Career Walk-in Interviews for Graduates – TCS Jobs for Freshers
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Company Name: Tata Consultancy Services (TCS)
Job Role: Customer Service – Workforce Manager
Experience: 4 – 8 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Kolkata
Job Description:
Will execute capacity ramp up and ramp down across all LOBs
Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.
Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team.
Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis.
Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses.
Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations.
Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.
Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.
Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team.
Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis.
Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses.
Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations.
Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.
Competencies/Skills:
Excellent knowledge of Excels & Macro
Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations
Good communication, interpersonal skills
Multi Tasking
Mandatory Documents to Carry:
Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations
Good communication, interpersonal skills
Multi Tasking
Mandatory Documents to Carry:
Hard copy of resume,
1 copy passport size photo,
Original and one photocopy of Govt. ID proof
Walk-in Details:
1 copy passport size photo,
Original and one photocopy of Govt. ID proof
Walk-in Details:
Walk-in Date: 13th December 2024
Time: 9.30 AM – 11.00 AM
Venue Details:
TATA CONSULTANCY SERVICES
Gitanjali Park,
Street Number 368,
Action Area 2F, New Town,
Kolkata, West Bengal, 700135.
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