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Company : Concentrix
Job Category :- Non-Tech Support Associate and embark
Location : Gurgaon
Experience : 0 Year
Responsibilities:
Provide exceptional customer service via phone and other communication channels, resolving inquiries and addressing concerns with empathy and professionalism.
Demonstrate active listening skills to understand customer needs and provide accurate information and solutions.
Navigate through various systems and applications to access and process customer data efficiently.
Maintain a positive and helpful demeanor, fostering a positive customer experience.
Adhere to company policies and procedures, ensuring compliance with quality standards.
Contribute to a collaborative team environment, supporting colleagues and sharing knowledge.
Continuously learn and develop your skills to enhance your performance and career growth.
Requirements:
Demonstrate active listening skills to understand customer needs and provide accurate information and solutions.
Navigate through various systems and applications to access and process customer data efficiently.
Maintain a positive and helpful demeanor, fostering a positive customer experience.
Adhere to company policies and procedures, ensuring compliance with quality standards.
Contribute to a collaborative team environment, supporting colleagues and sharing knowledge.
Continuously learn and develop your skills to enhance your performance and career growth.
Requirements:
Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers.
Strong problem-solving abilities, demonstrating a proactive approach to resolving customer issues.
Computer literacy and proficiency in using various software applications.
Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
High school diploma or equivalent qualification.
Freshers or individuals with limited work experience are encouraged to apply.
Perks
Strong problem-solving abilities, demonstrating a proactive approach to resolving customer issues.
Computer literacy and proficiency in using various software applications.
Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
High school diploma or equivalent qualification.
Freshers or individuals with limited work experience are encouraged to apply.
Perks
Competitive salary and benefits package.
Opportunity for career growth and development.
Positive and supportive work environment.
Transportation assistance. /head>
Opportunity for career growth and development.
Positive and supportive work environment.
Transportation assistance. /head>
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