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Company : Accenture
Job Category :- Application Tech Support Practitioner
Location : Kolkata
Experience : 0-2 Years
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor Degree
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge
Roles & Responsibilities: - Expected to build knowledge and support the team.
Participate in Problem Solving discussions.
Provide timely resolution to client issues.
Maintain a high level of customer satisfaction.
Collaborate with internal teams to enhance system performance.
Conduct regular system checks and maintenance.
Assist in the development of training materials for end-users.
Stay updated on industry trends and best practices
Professional & Technical Skills:
Must To Have Skills:
Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT service management principles. - Knowledge of ticketing systems and remote support tools. - Excellent troubleshooting and problem-solving abilities.
Additional Information: -
The candidate should have a minimum of 0-2 years of experience in Service Desk Management. -
This position is based at our Kolkata office. - A Bachelor's Degree is required.
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CLICK HERE TO APPLY Accenture Hiring Application Tech Support Practitioner Good to have skills : Service Desk Voice Support Freshers / experienced Candidates Can Apply
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