Wipro Careers Fresher Recruitment Drive 2023

 

Wipro Careers Fresher Recruitment Drive 2023

Candidates are advised to read all the details carefully before making online application for Wipro IT Service Desk-Associate Job Opening at Hyderabad location.

Overview of Wipro Careers Freshers hiring for IT Service Desk-Associate:

Qualifications: Graduation mandatory (Technical Grads Preferred)

Job Profile: IT Service Desk-Associate

Experience Required: Freshers

Job Location: Hyderabad

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Wipro IT Service Desk-Associate Freshers Hiring:

Role – IT Service Desk Engineer/Associate

Location – Hyderabad | Work From Office.

Shift Timing- 24*7 rotational Shift

Experience & Qualifications

• Graduation mandatory (Technical Grads Preferred)
• Only Freshers are eligible
• Candidate should have excellent communication. (ENGLISH)
• Good Knowledge of Laptop/Desktop troubleshooting.
• Knowledge about VPN/ Windows OS/O365/Active Directory.
• Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)

• Opens, logs, prioritizes, assigns, and closes calls logged.
• Asks the End User for all relevant information concerning the call made or issue reported.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
• Routes the enquiries to Resolver Groups as appropriate.
• Re-routes misdirected calls.
• Escalates tickets which have not been resolved by SD.
• Provides status and updates on tickets to authorized users.
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

This notification is for the recruitment of IT Service Desk-Associate from Wipro. You can apply through the given link for the profile of the IT Service Desk-Associate.

Apply Link/Registration Link of Wipro Jobs and Careers at Hyderabad location & for More Details: Click Here