Tesla Careers USA Job 10 hiring Customer Experience Manager at Fresno, California

 Tesla Careers USA Job 10 hiringCustomer Experience Manager at Fresno,California

What You’ll Do

Business Health 

• Collaborate with Store Manager for a shared understanding and vision of business needs and strategies 

• Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time 

• Train and develop team on sales and delivery processes 

• Analyze data and collaborate with Store Manager on business strategies and set goals 

• Coach and motivate team to meet assigned sales, delivery and productivity goals 

• Ensure team is fluent in all aspects of product knowledge 

• Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership - Ability to oversee Delivery Operations during Manager on Duty Shifts 

• Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location 

Customer Experience 

• Responsible for ensuring all employees provide best in class customer experience for every customer 

• Manage customer escalations quickly and effectively 

• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission 

• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem. 

Employee Engagement  

• Recruit, train, and develop employees ensuring all positions are filled in a timely manner 

• Support, implement and provide follow-up for all training 

• Continually evaluate the performance of each employee and provide in the moment feedback to drive results 

• Ensure all employees adhere to Tesla policies and procedures 

• Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively 

Brand Standards  

• Ensure facility maintenance and showroom presentation adhere to the brand standard 

• Control store expenses continually striving to reduce costs 

• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines 

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What You’ll Bring

• • Bachelor’s degree or equivalent work experience 

  • 2+ years applicable experience with proven track record to meet or exceed goals 

  • Self-starting entrepreneur with exceptional management skills and great attention to detail 

  • Ability to prioritize multiple projects and adhere to business-critical deadlines 

  • Excellent written and verbal communication skills 

  • Dedicated and ethical approach to sales and sales operations 

  • Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with 

  • Ability to work evenings and weekends in a retail environment 

  • Ability to relocate as needed 

  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history 

  • Ability to obtain appropriate state licensing, where applicable 

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs

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• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$61,200 - $120,488/annual salary + cash and stock awards + benefits

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