Pythian Hiring Workspace Support Specialist Freshers Can Apply Work From Home Job
Company Name : Pythian
Designation : Workspace Support Specialist
Qualification: Bachelor’s degree
Location : Work From Home
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Pythian is hiring for the role of Workspace Support Specialist!
Responsibilities of the Candidate:
- Providing subject matter expertise in Google Workspace solutions.
- Providing subject matter expertise of Chrome and leading all technical aspects of pre and post-sales activities for Chrome Enterprise projects.
- Acting as the first point of contact for all incoming client support requests.
- Managing, prioritizing, resolving, or escalating client support requests as appropriate.
- Managing ticket queue to ensure that all issues are being worked to resolution.
- Providing technical assistance and support related to Google Apps, third-party software solutions, and Pythian-developed products.
- Escalating relevant issues to development or engineering resources after performing diagnostics and troubleshooting
- Interacting with customer technical and project resources.
- Assisting in deployment planning workshops and scoping Google deployment projects.
- Utilizing 3rd party utilities to leverage Google APIs to script bulk changes of Workspace settings.
- Acting as the escalation point for technical support resources for advanced Workspace and Chrome issues.
- Adapting existing customer messaging and collaboration workflow/processes to the appropriate Google solution.
- Experience deploying and administering Google Workspace in enterprise environments.
- Experience managing or administering Microsoft Exchange or Microsoft 365 in mission-critical business environments.
- Knowledge and experience configuring and administering Windows servers and services such as DNS, DHCP, IIS, and Group Policies and advanced understanding of Microsoft Active Directory.
- Strong working knowledge of networking concepts (e.g. IP, firewalls, NAT, proxy, VLANs, VPN).
- Able to quickly adapt to technology and process changes while effectively managing concurrent projects and tasks with minimal oversight.
- Proficiency in PowerShell scripting.
- Ability to convey complex technical concepts and requirements in a concise and easy-to-understand manner.
- Strong general technical troubleshooting skills.
- Logical thinking and problem-solving capabilities.
- Exceptional client satisfaction skills.
- Strong written and verbal communication skills in English.
- The ability to handle demanding users in a high-pressure production environment.
Requirements:
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