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Company : Burgundy Hospitality Pvt
Job Category : Customer Service Executive (Chat/Email Process)
Location : Mumbai
Lowe's India OffCampus Hiring Software Engineer Salary: 18 LPA - 27 LPA Bengaluru Apply Now
About:
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Responsibilities of the Candidate:
- Respond promptly and professionally to customer inquiries received through email and chat platforms
- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed productivity and quality standards set for the role
- Maintain customer data and records accurately in the designated systems
Requirements:
- Candidate should ideally have 2 - 5 years of experience in a similar profile
- Graduate (Any)
- Previous experience in customer service or a similar role is preferred
- Strong written communication skills in English, including excellent grammar, punctuation, and spelling
- Proficiency in typing with a high level of accuracy and speed
- Ability to multi-task and effectively manage time in a fast-paced environment
- Good problem-solving skills and the ability to think critically
- Excellent interpersonal skills with a customer-centric approach
- Proficiency in using computers and knowledge of email and chat platforms
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