Ericsson is hiring for the role of Engineer SAPC Technical Authority Freshers Can Apply
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Company : Ericsson
Job Category : Engineer SAPC Technical Authority
Location : Noida
Experience :0 Years
Responsibilities of the Candidate:
Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
Monitor ticket queues to ensure timely responses and proactive detection of possible failures.
Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
Perform system administration tasks, maintain databases, and manage user access.
Execute change introduction activities, perform service request fulfilment, and handle standard changes.
Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
Drive customer experience improvement initiatives and provide full support during problem management investigations.
Requirements:
Monitor ticket queues to ensure timely responses and proactive detection of possible failures.
Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
Perform system administration tasks, maintain databases, and manage user access.
Execute change introduction activities, perform service request fulfilment, and handle standard changes.
Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
Drive customer experience improvement initiatives and provide full support during problem management investigations.
Requirements:
Ericsson Operations Engine - Mode Of Operations
5G MS Operations Readiness
Knowledge Sharing and Collaboration Skills
Problem management
Business Continuity Management
Ericsson Customer Experience Assurance (CEA) Competence
Business Understanding
Incident management
Ericsson Customer Assurance Competence
MS TOP
Customer Experience Improvement
Service Request Fulfilment (OMS)
Customer Complaint Resolution
System Administration
RAN Configuration Knowledge
5G MS Operations Readiness
Knowledge Sharing and Collaboration Skills
Problem management
Business Continuity Management
Ericsson Customer Experience Assurance (CEA) Competence
Business Understanding
Incident management
Ericsson Customer Assurance Competence
MS TOP
Customer Experience Improvement
Service Request Fulfilment (OMS)
Customer Complaint Resolution
System Administration
RAN Configuration Knowledge
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CLICK HERE TO APPLY Ericsson is hiring for the role of Engineer SAPC Technical Authority Freshers Can Apply
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