Gayatimes: Fivetran is hiring for the role of Customer Support Engineer II

Company : Fivetran

Job Category : Customer Support Engineer II - Database Support

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Responsibilities of the Candidate:

Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution.
Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
Develop, tests and document workarounds for product tickets reported
Communicate with engineering to report and investigate customer issues
Contribute solutions to the knowledgebase
Collaborate and provide guidance, and training to other team members
Act as Subject Matter Experts (SME)
Collaborate with teammates on technical and non-technical projects.

Requirements:

Excellent working knowledge in Databases(Oracle, SQLServer and/or, MYSQL, Postgres). Working knowledge in replication is an additional plus.
Advance level of database experience which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advanced DBA experience on any relational database
Advance knowledge of Networking such as latency issues, debug errors in connection issues
Strong Unix or Linux OS experience
Strong Application development or Enterprise support experience
Excellent analytical, problem-solving, and interpersonal skills
Proactive anticipation skills to prevent potential customer issues
Positive attitude that leads toward successful outcomes
Solid understanding of data Warehousing fundamentals and concepts
Independent, self-motivated, and quick learner

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