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Company : Accenture
Job Category :- Application Tech Support Practitioner
Location : Gurgaon
Experience : 0-2 Years
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Quality Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely resolution to client issues. - Maintain a high level of customer satisfaction. - Collaborate with cross-functional teams for issue resolution. - Conduct regular system checks and maintenance. - Document and track client issues for future reference. - Assist in the development of training materials for end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management. - Strong troubleshooting skills in identifying and resolving technical issues. - Excellent communication skills to interact effectively with clients and team members. - Knowledge of ITIL framework for service management. - Experience in using ticketing systems for issue tracking. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Quality Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.
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CLICK HERE TO APPLY Accenture Hiring Application Tech Support Practitioner Gurgaon Location Salary : 4 - 8 LPA Freshers Can Apply
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