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Experience : 0-1 year
· Conducts root cause analysis and resolution of problems
· Participates in the development and deployment of preventative maintenance procedures
· Adds value to Disaster Recovery Testing
· Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements
· Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation
· Work with the team in achieving continuous service improvement by maintaining Industry standards and knowledge repositories
· Takes part in incident management, preventive solutions and resolutions to the Service Delivery Manager/Director
· Play a part in discussions between the Business Unit CIO and infrastructure teams
· Take part in culture of innovation and experimentation, constantly purse and learn industry leading/innovative technologies and solutions, and always be ready to try new concepts without fear of failure
· Works with teams of larger scope to fine tune and configure systems for performance attainment
· Applicable experience in production/service delivery/ operations support environment. Good to have a security background with stress on authentication and cyber security
· Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Good Exposure in any one is a plus.
· Hands on administrative experience with application servers and application performance monitoring tools (Eg. ELF, Dynatrace, Splunk, Prometheus, or other open source tools)
· Knowledge of ITIL Service Operations processes
· Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others)
· Basic understanding of containerization, docker and Kubernetes
· Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases
· Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.
· Good communication and interpersonal expertise.
· Able to understand Agile practices
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