HCL Walk-in For Fresher Customer Support Voice Process Any Graduate Can Apply

 HCL Walk-in For Fresher Customer Support Voice Process Any Graduate Can Apply 




Company : HCL 

Position: Customer Support Associate

Qualification: Any Graduate

Experience: Freshers / 0 to 1 year


Skill Set:

  • Proficient in MS Office (Excel, PowerPoint).
  • Excellent customer service skills.
  • Excellent communication skills both verbal and written are mandatory.
  • Problem-solving mindset.
  • Ability to multitask.
  • Able to work well both independently and as part of a team.

Job Description: As a Customer Support Associate, you will be part of an international voice process for a renowned banking process. Your responsibilities will include:

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  • Responding to clients via both voice and written communication to ensure timely and satisfactory outcomes.
  • Handling queries related to Experian, products, services, data, and client accounts.
  • Managing multiple client queries simultaneously.
  • Using workflow tools to efficiently manage your workload.
  • Contributing to the achievement of team targets, including service levels and quality measures.
  • Maintaining accurate records of customer communication and discussions using the appropriate internal systems.
  • Utilizing available knowledge tools to ensure correct processes are followed and the right questions are asked at the right time.
  • Collaborating with internal teams to resolve client queries and issues.
  • Ensuring that good client/consumer outcomes are at the center of all operational activity and decision-making.
  • Delivering exceptional client and consumer service, aiming to exceed expectations.

Interview Dates: 26 December – 27 December

Interview Timing: 11:00 AM – 3:30 PM

Venue: HCL Technologies AMB 6, 8, South Phase, MTH Road, Sidco Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058

Contact: HR Nivethitha / Nikhil

Perks:

  • Cab facility is available (Home pickup & Drop).
  • 6 Days working (Mon – Sat).
  • Immediate joiners required!!!


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